Definition Of Quality And Quality - 911 Words

P8/P9 The term quality is applied to manufactured products or service to meet the required standard in order to please customer needs. Most industries set this standard to adjust in order to meet better benefit both, industry and customer. Definitions of Quality Around society, there are many ways to define what quality is. The most common definitions for quality are below. All of them in some way or the other are right, as there is no right definition but they each have a key element of what quality means to users of products and services. †¢ A degree of excellence †¢ Conformance to requirements †¢ Totality of characteristics which act to satisfy a need †¢ Fitness for use †¢ Fitness for purpose †¢ Freedom from defects †¢ Delighting customers Reliability comes from acquiring high quality standards. Definition of Reliability Reliability is the probability an item will function correctly when needed, for the period required, in the specified environment. An all encompassing definition for reliability is the chance of success . With success defined by whatever measure you wish to use. In a manufactured product the reliability comes from its inherent design, materials-of-construction, precision of manufacture and operating stresses received when used in-service. In the service industry reliability come from robustness of service process design, strength of client support, follow-through on your promises and staying in business over the years. Measuring Reliability †¢ Reliability isShow MoreRelatedDefinition Of Exclusivity On Quality1362 Words   |  6 Pagescreate exclusivity? What is the history of exclusivity? Where does exclusivity stand in our culture? Is exclusivity about quality? Is it about value? This proposal will provide different ways of exploring exclusivity and how it could be linked to branding. Firstly, I think it is very important to say that exclusivity is omnipresent in today’s culture. What is culture? By definition, culture is the set of values, conventions, or social practices associated with a particular field, activity or socialRead MoreThe Definitions Of Skills And Qualities Essay1000 Words   |  4 PagesAim: This report will analyse and evaluate the definitions of skills and qualities that are necessary to social work, and assess which is the most important to be an effective social worker, by discussing the skills and qualities obtained in previous or current experiences. Limitations: The sources were mainly based on secondary research, this means that it could be unreliable and outdated due to changes over time as some data could be insignificant to this present situation and it could also provideRead MoreDefinition Of Total Quality Management750 Words   |  3 PagesQuality Glossary Definition: TQM A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. ________________________________________ Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfactionRead MoreDefinition Of Quality And Customer Retention951 Words   |  4 Pagesdiscussed why it necessary to have a clears definition of quality and what customer satisfaction is .The first point that this article makes is summed exactly by the first line of the abstract that, â€Å"No consensus has been reached on a definition for quality; the term is defined differently for products and services, for different industries, and for different levels of dimensionality† (Wick, Rothelin, 2009, p.1) This study investigates the major definitions of quality and the antecedents of customer retentionRead MoreDefinition Of Health Care Quality1657 Words   |  7 PagesThe definition of health care quality has changed significantly over the years. Depending on who is asked (doctor, patient, nurse etc.), the definition can vary; howeve r there are always some similarities. There are two definitions expressed by the National Committee for Quality Assurance (NCQA) that I believe adequately express my view on health care quality. One definition is from the Institute of Medicine that states health care quality is â€Å"safe, effective, patient-centered, timely, efficientRead MoreDefinition Of Total Quality Management1798 Words   |  8 PagesAssignment On Total Quality Management Submitted by Dated â€Æ' Contents Introduction 3 Thesis Statement 4 What Is Total Quality Management 4 Definitions of TQM 5 The Concept of Continuous Improvement by TQM 7 Total Quality Management Principles 8 1. Customer focus 8 2. Employee skills development 9 3. Operations improvement 9 4. Integrated system 9 5. Strategic Approach 10 6. Constant change 10 7. Strengthen leadership 10 8. Effectiveness in communication 11 Implementation of TQM 11 Executives’ responsibility:Read MoreDefinition Of Quality Service And Service2140 Words   |  9 PagesTable of Contents Our Mission Mission Statement Definition of Quality Service Hospitality vs Service Customer Service Basics Introduction of Customer Service How to Achieve Outstanding Customer Service The First Impression Steps for Attaining Superior Quality of Service Service Personnel Etiquette (Do’s Dont’s) Dealing With Difficult Customers Communicating With Unsatisfied Customer Solving the Customers Problem(s) Management Managing Change Managing Conflict OUR MISSION MissionRead MoreThe Definitions Of Management And Quality Assurances743 Words   |  3 PagesOn occasion it is necessary to remove from use certain raw materials, packaging materials, or finished products due to processing problems or other reasons. Until the disposition is determined of the material is discarded, Quality Assurances places material on hold/blocked stock in SAP and /or attaches a â€Å"hold Tag† to prevent material use and notifies those affected by the hold. Once the material /batch are placed on hold per SOP H740, the area Group Leader or designee transfers the material/batchRead MoreDefinition Of Total Quality Management1555 Words   |  7 PagesBusinessDictionary.com defines Total Quality Management (TQM) as a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems. Total quality management transcends the product quality approach, involves everyone in the organization, and encompasses its every function: administrationRead MoreDefinition Of Total Quality Management1946 Words   |  8 Pages Total Quality Management is the concept of processes and integration all of functions in an organization in order that to focus on quality control and approach to long-term success will continue improvement in all aspects but not short- term goal. TQM of business plan began in 1980 in the United States. It was popular until early 1990. Nowadays, in the small business to large business, including restaurant and fast food businesses that used system quality standards to manage the organization because

Things Fall Apart Novel Free Essays

The novel Things Fall Apart written by Chinua Achebe, is a story based on a tribe in a village known as Ibo. The story takes place in the late 1800’s in Africa. The author shares the life of traditional beliefs and customs of the tribe through the life of the main character, Okonkwo. We will write a custom essay sample on Things Fall Apart Novel or any similar topic only for you Order Now Okonkwo was considered, by most, to be a tragic hero. Through Okonkwo’s life, the author will show how the Igbo religion played an important role in the way they raised their families, governed their society, communicated and entertained. The Ibo’s religious beliefs was the essential strength and backbone to their everyday structure. The reader will travel with Okonkwo as he goes through opportunities that bring him success, but also the poor choices and circumstances that bring him to a state of deterioration. My argument is to demonstrate the Igbo belief in having a relationship in following the religious beliefs worshipping their Gods and Goddesses. In addition, there is conflict when two cultures mesh together. The imposing culture that is more powerful will change the aspects of the weaker culture’s way of life. For instance, the religious beliefs of Christianity within colonialism created conflicts among the Ibo culture and impacted Okonkwo in a negative way. Okonkwo is portrayed as a well known courageous and wealthy man within his tribe. He does not like his father due to his lack of hard work and providing for his family. Okonkwo father’s achievements were limited, because of this Okonkwo wants to be everything his father was not. Okonkwo, has several positive attributes within his character as he strives to be a hard worker to create his own meaning behind his name through becoming wealthy and becoming a courageous warrior in the tribal conflict Umuofia and the surrounding villages. The Ibo’s believed in many gods and goddesses. There religious practices are similar to the Egyptian and Greek religions.The Ibo religion is connected closely to nature and its elements. The Ibo tribe worships several Gods related to the their agriculture and farming. The tribe has the belief that making peace with the gods will ensure a good harvest. This is illustrated on page 17 when Unoka is being told that, â€Å"†¦when a man is at peace with the gods and his ancestors, his harvest will be good or bad according to the strength of his arm.† This particular quote is evidence of the importance their ancestors played in their religion. The tribe often prayed and consulted the spirits for approval and advice. It was believed through good deeds and devotion to their gods and ancestors, that good fortune will follow. A negative characteristic Okonkwo has is his quick, sometimes impulsive, actions of violence against other people to try and prove his point. Okonkwo resorts to violence for fear of being perceived as weak from within his tribe. Okonkwo worked his farmland and was successful. Farming was considered one of the best paying jobs in the Ilbo culture. He worked devotedly on his crops during planting and harvesting seasons, and with fear of failure driving his life, He â€Å"ruled his household with a heavy hand†(pg.10). His wives and children recognized Okonkwo’s quick temper, but suffered his violence on occasion.When his third wife forgot to cook his supper and feed his children,Okonkwo’s had beaten her brutally. Even though he was reminded of the ban of violence during the Week of Peace he did not stop. Because he broke one of the sacred laws of their religion, Okonkwo is forced to make a sacrifice to the earth goddess in repentance. Having control of your wives and children indicates success in a man in the Ilbo culture. â€Å"No matter how prosperous a man was, if he was unable to rule his woman and his children he was not really a man.† (pg 45).This is evidence of another religious ritual in the Ibo tribe. The migration of the Englanders affected the Umuofia’s religion and facilitated conflict and doubt on the tribes religious beliefs and practices. Introducing Christianity to the villagers, more so the younger generations, lost their roots of their traditional customs. The colonization was the main source of Okaonkwo’s tragedy because they were unfamiliar with Umofia’s. How to cite Things Fall Apart Novel, Papers

HR Challenges Faced by McDonald-Free-Samples-Myassignmenthelp.com

Question: Discuss about the HR Challenges Faced by McDonald. Answer: Project 1 The report argues upon the newspaper article which states about McDonaldss employee dissatisfaction and steps to be taken to resolve these issues. Background of the company is been discusses along with organisational structure it follow, its business performance, HR practices and policies that company use to follow. The entire problem is figured out and challenges suffering by McDonalds is been discussed. The Guardian on 28th November 2017, posted an article in its newspaper quoting about workers exploitation in McDonalds, Malaysia. The workers were appointed by the way of certain agent and particular salary was confirmed to them before joining McDonalds. But afterward the promise was not fulfilled. They were getting 60p per day as salary and their basic wage was deducted by 25%. Nepal workers feel much more cheated as their passports were also seized by employment agency and even after completion of their contract they were not allowed to move to their homes. The workers were not given appropriate accommodations and argued that one room was shared by around 18 people. Further, they argued that these employees are of employment agencies and not of McDonald's. The companys employee expatriates, as well as natives, should treat them equally and they must fulfill their duties regarding the employee's comfort and satisfaction at work (Pattisson, 2016). About McDonalds McDonalds was founded by Raymond Albert Kroc (normally stated as Ray Kroc). Ray Kroc was a distributor of Multimixer. Richard and Maurice McDonald were two brothers who used to sell hamburger. Ray came to know about these McDonald brothers and the way they were using the Multimixer. Later on, Ray took the franchisee of McDonalds and from that step, till now McDonalds is growing with every passing moment. The first restaurant of McDonalds was inaugurated in 1955 in Des Plaines, Illinois. In present times, McDonalds own around 33,000 restaurants in about 119 countries adding on varieties of burgers and soft drinks (McDonalds, 2017). Major HR challenges faced by McDonalds In todays market where there is cut throat competition, every organisation is facing multiple challenges and one of the major challenges that all kind of organisations faces are HR issues (Lawler, 2014). Some of the challenges that McDonalds faces are stated under: Demographic changes: There are different kinds of employees working for the organisation. It is difficult to create balance between each and every member of staff. It is tough job to understand the cultural and traditional aspect of each individual and it is even hard for the employee to grasp the entirely new environment. Skill gaps: Equal treatment should be given to every employee on the basis of skills. Advanced skills need to be taught to new employees. There is a general conflict between employees who are less skills and one who is highly skilled standing on the same pay and same platform. This gap should be bridged up smartly. Retaining the workforce: The major challenge that prevails is retention of employees. Measures need to be undertaken to figure out the reason of frequent turnover and quick actions are required to repair those gaps. They should be made to learn new things. Matching the pace with technology: Technology is the crucial aspect in all sought of business. Though McDonalds is highly technological but still it need improvisation and updating to render quick services and making the employees even more advanced. Managing the global operations: Since globalisation has took over the market there is a need to maintain and increase the speed so that coordination can be developed with the world (Future HR trends, 2017). Organisational structure and business performance of McDonalds As studied earlier, McDonalds is the largest food chain operating. It has selected the market entry in different countries by the way of franchising. Its aim is to satisfy the customers and providing them the best place to sit and have something great to feed one. The stakeholders attached with the McDonalds are first of all its customers, employees and competitors. It follows the macro environment conditions. At the time of recession it faced loses as the operational unit have to co-operate with the countries in which it is operating. Also legal norms of distinct countries need to be learned and those rules and regulations should be obeyed as well. Since it is the broad and expanding company the span of control is also wide ranging from one department to another department. The information passes from departments to sub-departments and then from supervisor to its staff. The system is entirely centralized and employees can perform certain administrative tasks. They could update the p ersonal information and could take leaves by performing self-services. The company tracks the flat organisational structure where the manager has responsibility of small bunch of employees. The staffs revert to the dynamism in positive manner. This system gives right to every level of employees from top level to middle level and from superior to low level employees each one consists of certain liberty and sense of specific responsibility beyond which they cannot perform the activities. Quoting below the chart of McDonalds depicting the flow of work in the company: Figure1.1 Organisational structure of McDonald's. (Source: Merinachhetri, 2014). There is a predefined hierarchy that is prevailing in the McDonalds, starting from General Manager and ending up on the crew members. Figure1. 2 International hierarchy of McDonald's. (Source: Merinachhetri, 2014). HR Policies and Practices of McDonalds Human resource practices and policies involve enormous measures. There are labour law which the company abides of. Employment laws need to be followed so as to prevent the workers exploitation and build an authentic and trustworthy image in the external environment (Gould, 2013). Thus, the HR policies and practices used by McDonalds are: Employee retention program: Employee retention is the measure to lower the employee turnover rate. It assists in decreasing the rate of absenteeism. For initiating the retention program appraisal should be opted. There are two type of appraisal program, one is performance appraisal and other one is potential appraisal which enhances the feeling of belongingness and faith in the organisation. Hiring process of McDonalds: McDonalds undertakes efficient recruitment by selecting the appropriate method. First of all the application form is filled up along with completion of quiz. In second step interview is conducted and lastly reference check is made in which background of the candidate is scrutinized. The diagrammatic process goes as under: Figure1. 3 Recruitment and Selection at McDonalds (Source: Johnason, 2009). Training and development: Appropriate provision of training and development are provided to employees. The newly appointed are given induction program and followed by training session so that new employee could gain expertization. Salary offered: Adequate and reasonable salary is provided to the employees who are appointed. They are appointed on the genuine salary along with many benefits. Others: Other practices and policies that are followed are: career development, soothing working environment, performance measurement is done and provision of adequate bonus and compensation to the employees. References Gould. A. (2013). McDonalds HR practices. Viewed on 3rd august 2017. https://www.hrmonline.com.au/section/hr-capability/mcdonalds-human-resource-practices-still-order-day/. Johnason. P. (2009). HRM in changing organizational contexts. Human resource management: A critical approach. 19-37. Lawler. E. E. (2014). What should HR leaders focus on in 2014. Viewed on 3rf August 2017. https://www.forbes.com/sites/edwardlawler/2014/01/15/what-should-hr-leaders-focus-on-in-2014/#67c6b332352a. McDonalds. (2017). History. Viewed on 3rd august 2017. https://www.mcdonalds.com.my/company/history. Merinachhetri. (2014). Blog 1- Organisations and behaviour. Viewed on 3rd August 2017. https://merinachhetri.wordpress.com/2014/10/24/blog-1-organisations-and-behaviour/. Pattisson. P. (2016). Workers for McDonalds in Malaysia say they were victims of labour exploitation. Viewed on 3rd August 2017. https://www.theguardian.com/global-development/2016/nov/28/workers-for-mcdonalds-malaysia-claim-labour-exploitation.